Jeetwin Customer Care
24/7 Support for All Your Cricket Betting Needs
At Jeetwin, exceptional customer service is at the heart of everything we do. Our dedicated support team is available around the clock to help with account issues, betting questions, technical problems, and any other concerns you might have while enjoying India's premier cricket betting platform.
24/7 Customer Support Channels
Live Chat Support - Instant Assistance
Real-Time Help for Immediate Issues:
- Availability: 24 hours a day, 7 days a week, 365 days a year
- Response Time: Average first response under 90 seconds
- Languages: English, Hindi, and regional Indian languages
- Features: Screen sharing capability, file uploads, and chat history
How to Access Live Chat:
- Visit the Jeetwin website or open the mobile app
- Look for the chat icon in the bottom-right corner
- Click to open the chat window and start typing
- No registration required - provide your username for personalized help
- Chat transcripts automatically saved to your account for reference
Email Support - Detailed Issue Resolution
For complex issues requiring documentation:
Primary Support Email: support@jeetwin.com
- Response Time: Within 4–6 hours on business days, 12–24 hrs on weekends
- Best For: Account verification, payment issues, detailed complaints
Specialized Email Departments:
- Technical Support: technical@jeetwin.com
- Financial Support: payments@jeetwin.com
- VIP Support: vip@jeetwin.com
Phone Support - Callback Service
We offer a secure callback service. Request a callback from your account support area and choose your preferred time and number.
Customer Support Services & Expertise
Account Management Support
- Step-by-step registration guidance and KYC assistance
- Two-factor authentication setup and troubleshooting
- Account recovery, suspicious activity investigation
Cricket Betting Support
- Betting rules and market explanations
- Bet settlement investigations and appeals
- Odds calculation and payout clarifications
Technical Support Expertise
- Website & mobile app troubleshooting
- Live streaming and in-play betting technical issues
- Device and browser compatibility guidance
Financial Services Support
- Deposit and withdrawal assistance and investigations
- Payment method setup and verification
- Bonus and promotion clarification
Specialized Support Programs
VIP Customer Service
Dedicated account managers, priority queue, exclusive offers, and higher limits.
New Player Support
Welcome calls, tutorials, demo accounts, and priority support for new users.
Problem Gambling Support
Confidential assistance, self-exclusion, referrals, and family support resources.
Self-Service Resources & Quality Assurance
We provide an extensive FAQ, video tutorials, automated tools, and a community forum to empower users to solve common problems quickly.
Feedback & Continuous Improvement
We collect feedback through surveys, social channels, and focus groups. Support performance is tracked with KPIs and regular training to ensure high quality.
Emergency & Crisis Response
Immediate escalation for account security breaches, large transaction failures, outages during major matches, and responsible gambling crises. We have protocols to communicate with affected customers and follow up until resolution.